The role of volunteer interpreter is a key one especially at the early stages when the family have little or no English and communication may be difficult and distressing. Although there will be situations, such as medical and legal ones, where it is appropriate to provide a professional interpreter, it is intended that wherever possible interpretation will be carried out by volunteers. This is a sensitive role and all parties must be able to have implicit trust in the interpreter.

Role Summary

  • To provide interpretation and translation between members of the family, FPWRF volunteer team and the wider community both in their home and out in the community.
  • To provide interpretation over the phone where appropriate.
  • To maintain confidentiality and follow the policies and procedures of FPWRF
  • To communicate both verbal and written messages with efficiency and clarity, accurately conveying their tone and context in an unbiased and non-judgemental manner.
  • To work closely with the befriending volunteers and have a good understanding of their role.
  • To participate in training and regular support meetings with the wider volunteer team.
  • To follow all safeguarding procedures as set out in FPWRF Safeguarding Policy and safeguard and protect the welfare of children, young people, vulnerable adults and the elderly.    

Terms and conditions

  • This is bound by the policies and procedures of FPWRF.
  • The timings and types of interpreting and translation activities to be agreed with FPWRF and the family and coordinated through FPWRF
  • DBS checks will be organised and paid for by FPWRF.
  • Relevant training will be provided and befrienders are required to attend.



  • To have a sufficient knowledge of both Arabic and English.
  • To understand the importance of appropriate boundaries.
  • To be self-motivated and enthusiastic.
  • To be a self-reflective practitioner.
  • To be able to safeguard and protect the welfare of children, young people, vulnerable adults and the elderly.
  • Be able to commit a minimum of 3 hours per week to this role.
  • To have up-to-date DBS disclosure or a willingness to undergo a DBS check.
  • To be willing to undergo relevant training. 


  • Experience of working with refugees.
  • Experience of providing a befriending service.
  • Experience of working with vulnerable people.
  • Experience of working as a member of a team.